Orders placed through our Secure Online Order Form are processed with 24-48 hours
Orders received via our toll free number are processed within 24-48 hours
Orders received through US Mail are processed within 24-48 hours of receipt of same
100% Satisfaction guaranteed
SATISFACTION GUARANTEE:
If you are not satisfied with an order you may return the item(s) for a full refund
(excluding shipping/handling fees)
Exceptions:
Personalized items: No refunds/returns unless error in personalization was on our part
Bonsai Tree (See Bonsai Tree Return Policy below)
BONSAI TREE RETURN POLICY:
Every Bonsai Tree comes with a Lifetime Guarantee: If for any reason your tree fails, you will receive a 50% credit of the original tree purchase price towards the purchase of any other new tree we sell of equal or greater value. The failed tree and container or photograph of same is required as proof of purchase.
SEND TO: Bonsai Boy of New York, 7 Format Lane, Smithtown, NY 11787
OUR RETURN POLICY:
You may return most merchandise for a full refund within 30 days of receipt (subject to category exceptions) See Warranties/Guarantees. Most Products are backed by a standard manufacturer warranty. All returns are subject to Customer Service approval.
Pack the item(s) that you are returning into a shipping box with plenty of packing material and a copy of your invoice. For your protection and to ensure prompt delivery, mail returns via insured-prepaid US Mail to:
Bonnie's Unique Gifts
Attn: Customer Service
PO Box 687
Ocean City, MD
GENERAL TERMS AND CONDITIONS:
- All return merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that the manufacturer sent with the merchandise.
- Returns on merchandise that is not defective or the result of an incorrect shipment must be sent prepaid within 30 days of the date received. No collect shipments will be accepted.
- Damage by improper care or handling is NOT returnable.
- After 30 days, ALL SALES ARE FINAL!
TYPOGRAPHICAL ERRORS:
Bonnie's Unique Gifts is not responsible for typographical errors or omissions relating to pricing, copy, photography or application. In the event of a pricing error we will contact you via E-mail with the corrected pricing information.
IMPORTANT DELIVERY INFORMATION:
NOTE: UPS AND DHL 1-2 RUSH DELIVERY WILL NOT DELIVER TO PO BOXES
We are not responsible for non-delivery and cannot provide refunds for items noted as being shipped by UPS wherein a PO Box Number was given as the address for the item/items to be delivered.
We are not responsible for and cannot provide refunds for items which are undeliverable, or for delays in delivery due to inaccurate or incomplete address information which is given at the time of ordering and/or after order has been processed.
CANCELLATION INFORMATION:
We can only cancel an order if it has not been processed. Once the order is processed, it cannot be cancelled.
International Shipping Information
OUT OF STOCK/DISCONTINUED ITEMS INFORMATION
Occasionally, our inventory changes, therefore, we cannot guarantee that all of our items will be in stock.
Since we cannot backorder items:
For charge orders: Your credit card will only be charged for the items shipped plus shipping fee/handling fee (if applicable), and you will be notified of the amount charged to your credit card and item/items which were out of stock/discontinued. For out of stock items, we will give you the estimated date of arrival (these are only estimations and are subject to change),so you can order them at a later date if you desire
If you paid for your order by check/money order You will be notified of same and we will promptly issue a refund check (upon bank clearance) for the cost of the out of stock item/items. For out of stock items, we will give you the estimated date of arrival (these are only estimations and are subject to change), so you can order them at a later date if you desire.
To Online Gift Shop
